Customer Service Assistant - Premium Support Role in Bali

Join Nippon Sanso as a Customer Service Assistant and become the face of exceptional client support in Bali’s dynamic business landscape. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and are passionate about delivering outstanding service. As a Customer Service Assistant, you’ll be the first point of contact for our valued clients, ensuring their needs are met with efficiency and professionalism. This is your chance to make a lasting impression and be part of a company known for its commitment to quality and customer satisfaction.

Nippon Sanso is a leading name in the pharmaceutical and healthcare industry, with a strong presence in Bali. We are seeking a Customer Service Assistant to join our team in Badung. In this role, you’ll handle a variety of customer interactions, from inquiries to complaints, using our state-of-the-art CRM system. Your daily tasks will include managing customer data, resolving issues promptly, and ensuring a seamless customer experience. This is an opportunity to grow within a supportive and innovative team, where your contributions are valued and recognized.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and complaints through phone, email, and chat platforms.
• Manage and update customer records in our CRM system, ensuring accuracy and completeness.
• Resolve customer issues efficiently and professionally, adhering to our company’s policies and procedures.
• Provide exceptional customer service by being knowledgeable about our products and services.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Ensure compliance with company policies and regulatory requirements.
• Maintain a high level of confidentiality and professionalism in all interactions.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a similar role.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with the pharmaceutical or healthcare industry is a plus.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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