IT Support Specialist - Pasuruan & Kediri (Contract)

Join Metrodata, a leading technology solutions provider, as an IT Support Specialist in Pasuruan & Kediri. In this contract role, you will play a critical part in ensuring seamless IT operations by managing ticket logging, analyzing incidents, and providing timely support to our clients. With Metrodata's commitment to innovation and excellence, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.

As an IT Support Specialist, your daily tasks will include troubleshooting hardware and software issues, configuring and maintaining IT infrastructure, and providing technical guidance to end-users. You'll work closely with our team of experts to ensure that our clients' IT environments are running smoothly and efficiently. With Metrodata's strong focus on customer satisfaction, you'll have the chance to make a real impact on our clients' businesses.

In this role, you'll use industry-standard tools such as ServiceNow, Jira, and Microsoft 365 to manage and resolve IT issues. You'll also have the opportunity to develop your skills in areas such as network administration, cybersecurity, and cloud computing. With Metrodata's ongoing investment in training and development, you'll have the support you need to grow and succeed in your career.

📋 Tanggung Jawab Pekerjaan

• Manage ticket logging and incident analysis using ServiceNow and Jira.
• Provide timely and effective support to end-users, including troubleshooting hardware and software issues.
• Configure and maintain IT infrastructure, including networks, servers, and workstations.
• Monitor and maintain the performance of IT systems, ensuring optimal uptime and reliability.
• Develop and implement solutions to improve IT operations and efficiency.
• Collaborate with cross-functional teams to ensure seamless IT support and service delivery.
• Provide technical guidance and training to end-users and colleagues.
• Stay up-to-date with the latest IT trends, technologies, and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support and troubleshooting.
• Familiarity with ServiceNow, Jira, and Microsoft 365.
• Knowledge of network administration, cybersecurity, and cloud computing.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• ITIL certification is a plus.

🛠️ Keahlian

Lowongan Terkait